Refund and Cancellation Policy
This Refund and Cancellation Policy explains the conditions under which appointment cancellations, rescheduling requests and refunds may be accepted for bookings made through Inspiring Pathways Booking.
Last updated: 1 July 2026
1. Scope of This Policy
This policy applies to appointment bookings and payments made through Inspiring Pathways Booking for services offered by therapists, therapy centres, special educators and developmental-support professionals.
Inspiring Pathways Booking acts as a platform that helps patients discover professionals, request appointments and complete applicable booking payments.
Please note: Refund eligibility depends on the reason for cancellation, the time remaining before the scheduled appointment and the verification of the relevant booking and payment details.
2. Cancellation by the Patient
Patients may request cancellation of a confirmed appointment by contacting Inspiring Pathways Booking using the contact details provided on this page.
Cancellation at Least 24 Hours Before
If the patient requests cancellation at least 24 hours before the scheduled appointment time, the patient will be eligible for a full refund of the amount paid for that appointment.
Cancellation Within 24 Hours
If the patient requests cancellation less than 24 hours before the scheduled appointment time, the amount paid will generally be non-refundable.
Exceptional circumstances may be reviewed individually. Approval in such cases is not automatic and may require supporting information.
3. Rescheduling by the Patient
A patient may request rescheduling before the scheduled appointment time, subject to therapist or therapy centre availability.
Rescheduling requests should preferably be submitted at least 24 hours before the appointment.
A rescheduled appointment remains subject to the applicable professional’s availability, consultation mode, pricing and service requirements.
Important: A rescheduling request is not confirmed until the revised appointment date and time are accepted and communicated through the platform or support team.
4. Cancellation by the Therapist or Therapy Centre
If a therapist or therapy centre cancels a confirmed appointment and the patient does not accept a suitable rescheduled appointment, the patient will be eligible for a full refund of the amount paid for the affected appointment.
Full refund: When a confirmed appointment is cancelled by the therapist or therapy centre and cannot be completed or suitably rescheduled, the paid appointment amount will be refunded to the patient.
5. Patient No-Show
If the patient does not attend the scheduled appointment and did not cancel or reschedule the appointment beforehand, the amount paid will be non-refundable.
For online appointments, failure to join or remain available through the agreed consultation method may also be treated as a no-show.
For offline appointments, arriving substantially late may result in a shortened session or inability to complete the appointment, depending on the professional’s remaining schedule.
No-show policy: Missed appointments without prior cancellation are not eligible for a refund.
6. Payment Completed but Booking Not Confirmed
A full refund may be issued when the payment was successfully completed but the corresponding appointment was not confirmed due to a verified technical, payment-processing or platform issue.
The booking and payment records will be reviewed before the refund is approved.
7. Duplicate or Excess Payment
If a patient is charged more than once for the same appointment, any verified duplicate payment will be refunded.
If an incorrect excess amount is collected due to a verified technical issue, the excess amount may be refunded after validation.
8. Failed, Pending or Reversed Payments
If a payment fails, remains pending or is not successfully completed, no appointment will be treated as paid unless payment confirmation is received through the payment gateway and reflected in the booking records.
If an amount is debited but the payment is unsuccessful, the amount may be automatically reversed by the patient’s bank or payment provider.
Patients who do not receive the automatic reversal within the applicable banking period may contact us with their transaction and booking details.
Bank reversal: Automatic reversal timelines are controlled by the bank or payment provider and may differ from an approved refund initiated by us.
9. Services Already Provided
A refund will not ordinarily be available once the booked consultation or service has been completed.
Concerns regarding the quality, conduct or outcome of a completed consultation may be reviewed separately, but such a complaint does not automatically create refund eligibility.
10. How to Request a Cancellation or Refund
Patients may request cancellation, rescheduling or a refund by contacting us through the following details:
- Email: info@inspiringpathways.in
- Phone: +91 91640 62455
The request should include:
- Booking ID
- Patient name
- Registered email address or mobile number
- Scheduled appointment date and time
- Payment transaction reference, where applicable
- Reason for cancellation or refund request
Verification required: A refund request may be delayed or declined if the information required to identify the booking and payment is incomplete or inaccurate.
11. Refund Review and Approval
Refund requests are reviewed using the booking status, payment records, appointment timing, cancellation reason and any information provided by the patient, therapist or therapy centre.
Submission of a refund request does not guarantee approval. The patient will be informed after the request has been reviewed.
Inspiring Pathways Booking may request additional information where reasonably necessary to verify the claim.
12. Refund Processing Time
Once a refund request is approved, the refund will be initiated within 5 to 7 business days.
After the refund is initiated, it may take an additional 5 to 10 business days for the amount to appear in the patient’s original payment method, depending on the bank, card issuer or payment provider.
Refund timeline: Approved refund initiation: 5 to 7 business days. Bank or payment-provider reflection time after initiation: an additional 5 to 10 business days.
13. Refund Method
Approved refunds will be returned to the original payment method used for the transaction.
Refunds will not ordinarily be issued in cash, transferred to an unrelated bank account or sent to a different payment instrument.
14. Processing Charges
Where a full refund is approved under this policy, the refundable appointment amount will ordinarily be returned to the original payment method.
Any non-refundable charge, deduction or exception, if applicable, will be communicated to the patient before the refund is processed.
15. Policy Updates
This Refund and Cancellation Policy may be updated periodically to reflect changes to booking operations, payment processes, legal requirements or platform services.
Any updated version will be published on this page with the revised effective date.