Privacy Policy
At Inspiring Pathways, we are committed to protecting the privacy and personal information of our users. This Privacy Policy explains how we collect, use, disclose and safeguard your information when you visit Inspiring Pathways Booking and use our services.
1. Information We Collect
We may collect information that you provide directly, information created while using the booking platform, and basic technical information related to website usage.
Personal Information
- Name
- Email address
- Phone number
- Address or location details
- Account login details
Parent and Child Support Information
- Child’s age or date of birth, where provided
- Developmental, educational or therapy-related needs
- Appointment preferences
- Support-related information shared by parents or guardians
Professional Information
- Therapist or centre profile details
- Qualification and service information
- Location, consultation mode and availability details
- Onboarding and dashboard information
Booking and Payment Information
- Appointment requests and booking status
- Online or offline consultation preferences
- Payment status and transaction reference information
- Booking communication and notification records
Usage Data
- IP address
- Browser type
- Device information
- Website activity and browsing behaviour
Security Notice: Sensitive information is handled with confidentiality and used only for relevant service, booking, communication, support and legal purposes.
2. How We Use Your Information
We may use the collected information to:
- Create and manage user accounts
- Help parents search therapists, centres and developmental support professionals
- Process appointment requests and booking updates
- Enable therapists and centres to manage profiles, availability and appointments
- Communicate service updates, booking updates and support information
- Process payment-related status updates through secure payment systems, where applicable
- Respond to contact form submissions and support enquiries
- Improve website performance, user experience and platform services
- Comply with applicable legal and regulatory requirements
3. Sharing of Information
We do not sell your personal data.
Information may be shared only where required for platform operation, service delivery or legal compliance, including with:
- Therapists, centres or service providers when required for appointments or service coordination
- Payment gateways or transaction partners for payment processing, where applicable
- Technology, hosting, notification and IT service providers for platform operation
- Legal authorities, regulators or courts if required by applicable law
4. Data Protection and Security
We take reasonable steps to protect personal information through secure systems, restricted access, website security practices and confidentiality measures.
Disclaimer: While we follow reasonable security practices, no online system can guarantee absolute security. Users are advised to keep account credentials confidential and notify us of any suspected unauthorised access.
5. Children’s Privacy
Information about children is collected only through parents, legal guardians or authorised caregivers and is handled with strict confidentiality.
We do not knowingly collect personal information directly from children without parental or guardian involvement.
6. Data Retention
We retain information for as long as necessary to provide services, manage accounts, process bookings, maintain records, resolve disputes, comply with legal obligations and support platform security.
Data deletion requests: Users may request deletion or correction of their information by contacting info@inspiringpathways.in. Some information may be retained where required by law, payment records, dispute resolution or legitimate business purposes.
7. Your Rights
Subject to applicable law, users may request:
- Access to their personal information
- Correction of inaccurate or incomplete information
- Deletion of personal information, where legally permissible
- Withdrawal of consent where processing is based on consent
- Support regarding privacy-related concerns
8. Cookies and Tracking
Our website may use cookies and similar technologies to improve user experience, remember preferences, support account functionality, analyse traffic and maintain website performance.
You can disable cookies through your browser settings. Some website features may not function properly if cookies are disabled.
9. Third-Party Links and Services
Our platform may contain links to third-party websites, payment gateways, communication tools or service provider pages. Inspiring Pathways is not responsible for the privacy practices, terms or content of third-party websites or services.
Tip: Always review the privacy policy of any external website or third-party service before sharing personal information.
10. User Consent
By visiting Inspiring Pathways Booking or by providing your information, you consent to the collection, use, storage, disclosure and processing of your information in accordance with this Privacy Policy.
If you provide information relating to another person, child or dependent, or make a booking on their behalf, you represent that you have the authority to do so and permit us to use such information as described in this Privacy Policy.
You consent to being contacted through email, phone, SMS, instant messaging apps or other communication channels for service updates, booking updates, support, onboarding or other platform-related purposes.
11. Policy Updates
This Privacy Policy may be updated periodically. Any updates will be posted on this page. We recommend reviewing this page from time to time for the latest information.
Your privacy matters to us
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