Privacy Policy
Inspiring Pathways Booking respects the privacy of patients, parents, guardians, caregivers, therapists, therapy centres and other platform users.
This Privacy Policy explains what information we collect, why we use it, how we protect it and the choices available to users.
Inspiring Pathways Booking is operated by ARNAV INSPIRING PATHWAYS PRIVATE LIMITED.
Last updated: 1 July 2026
1. Information We Collect
We may collect information provided directly by users and information created while using the platform.
Personal and Account Information
- Name
- Email address
- Phone number
- Address or location details
- Account and profile information
- Login and security-related information
Patient and Dependant Information
- Patient or dependant name
- Age or date of birth, where provided
- Parent, guardian or caregiver information
- Therapy, developmental or educational needs
- Appointment preferences
- Information voluntarily shared for service coordination
Therapist and Centre Information
- Professional profile details
- Qualifications and experience
- Services and therapy categories
- Consultation fees
- Availability and appointment information
- Dashboard and onboarding information
Booking and Service Information
- Selected therapist or therapy centre
- Appointment date, time and consultation mode
- Selected therapy services or categories
- Appointment duration
- Booking status and appointment history
- Session summaries or instructions, where available
Payment Information
- Payment amount
- Payment status
- Transaction or gateway reference
- Payment attempt records
- Refund status, where applicable
Technical Information
- IP address
- Browser and device information
- Website activity
- Login and security logs
- Cookie and session information
Security notice: Users should never share passwords, OTPs, UPI PINs, card PINs or banking passwords with therapists, centres or support staff.
2. Children and Dependants
Information relating to children or dependants should be provided only by a parent, legal guardian or authorised caregiver.
By providing such information, the user confirms that they are authorised to provide it and use the platform on behalf of the child or dependant.
Children are not permitted to independently create patient accounts or submit booking information without appropriate adult involvement.
3. How We Use Information
We may use information to:
- Create and manage patient and professional accounts
- Authenticate users and protect account security
- Help patients discover therapists and therapy centres
- Display professional profiles, services, fees and availability
- Process appointment requests and booking updates
- Manage payment and refund-related records
- Send booking, payment, reminder and security notifications
- Provide support and respond to complaints
- Prevent fraud, misuse and unauthorised access
- Improve website performance and user experience
- Maintain records and comply with legal obligations
Where consent is required, users may withdraw consent by contacting us. Withdrawal may affect features that require the relevant information.
4. Sharing of Information
We do not sell personal data.
Information may be shared only where reasonably necessary for bookings, payment processing, platform operation, support, security or legal compliance.
Information may be shared with:
- The selected therapist or therapy centre for appointment coordination and service delivery
- Payment gateways, banks and transaction partners
- Hosting, email, notification, security and technical providers
- Legal, regulatory or government authorities where required by law
- Parties assisting with fraud, security or dispute investigations
5. Payment Gateway Information
Online payments may be processed through an authorised third-party payment gateway.
We may receive payment amount, payment status, transaction reference, gateway response and refund information.
We do not ordinarily receive or store full card details, UPI PINs, card PINs, banking passwords or OTPs used to authorise payment.
Payment providers process payment credentials under their own terms, privacy policies and security standards.
6. Communications
We may send essential communications relating to:
- Account registration and security
- Booking confirmations and appointment updates
- Payment status and refund updates
- Appointment reminders
- Support and grievance responses
Communications may be sent through email, phone, SMS, instant-messaging applications or other supported channels.
Promotional messages will be sent only where permitted or where appropriate permission has been provided. Users may opt out of promotional communications.
7. Cookies
Our website may use cookies and similar technologies to maintain login sessions, remember preferences, support booking functionality, protect security and understand website performance.
Users may control cookies through browser settings. Some platform features may not function correctly if essential cookies are disabled.
8. Data Protection and Security
We use reasonable administrative, technical and organisational safeguards to protect personal information.
These safeguards may include account authentication, role-based access, secure website connections, restricted administrative access and security monitoring.
Please note: No online system can guarantee absolute security. Users should keep login credentials confidential and report suspected misuse promptly.
9. Data Retention
We retain information only for as long as reasonably necessary to provide services, manage accounts, process bookings and payments, resolve disputes, prevent fraud and comply with legal obligations.
Retention periods may vary depending on the type of information, booking history, payment records and applicable legal requirements.
Deletion requests: Some records may need to be retained for legal, accounting, payment, fraud-prevention, dispute-resolution or security purposes.
10. User Rights and Corrections
Subject to applicable law, users may request:
- Access to their personal information
- Correction of inaccurate or incomplete information
- Updating of account or contact details
- Deletion of information where legally permissible
- Withdrawal of consent where processing is based on consent
- Support regarding privacy-related concerns
We may request reasonable information to verify the identity and authority of the person submitting the request.
Requests may be sent to info@inspiringpathways.in .
11. Third-Party Links and Legal Disclosures
Our website may contain links to payment pages, social-media platforms, professional websites or other third-party services.
Third-party services operate under their own privacy policies and terms. We are not responsible for how external services collect or use information.
Information may be disclosed where required to comply with law, respond to a valid authority, investigate fraud or security issues, enforce platform policies or protect users and the platform.
12. Policy Updates
We may update this Privacy Policy to reflect changes in platform features, data practices, service providers or legal requirements.
Updated versions will be published on this page with a revised “Last updated” date.